Our standard terms and conditions regarding cancellations are as follows:

10.1 Bookings may be cancelled or postponed by the Hirer giving not less than 90 day’s notice in writing to the Company prior to the commencement of the Hire Period, in which case the Hirer shall be entitled to a full refund of any amounts already paid by the Hirer to the Company (including, but not limited to, the Deposit) less an administration fee of $90 (or such greater amount as is determined by the Company from time to time). Should the booking be postponed giving not less than 90 days notice, the hire rate will revert to the hire rate and any associated minimum hire period, fees and charges applicable for the hire period selected.

10.2 If the Hirer cancels a booking, either wholly or in part, but fails to give notice of such cancellation in accordance with clause 10.1, the Company shall apply a cancellation charge, calculated as a percentage of the total rental contract. The cancelation charge is applied in accordance with the following table:

90+ days prior to pick up
$90 cancellation fee
89 to 60+ days prior to pick-up
10% of total rental contract
59 to 29 days prior to pick-up
50% of total rental contract
Less than 28 days prior to pick-up
100% of total rental contract
No-show on day of pick-up
100% of total rental contract

10.3 If the Hirer wishes to postpone a booking, but fails to give notice in accordance with clause 10.1, the Company shall not be obliged to refund the Deposit or any other amount paid by the Hirer under the Hire Agreement.

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