Troubleshooting: App Login

Troubleshooting: App Login

Having trouble logging in?

Self Help: 
1. Click “forgot password” to receive new password.  
2. Ask your site admin to set you a new password.  
3. Reset your phone after downloading. (some phones require a “restart” after a new software 
download, much like a PC.  
4. Have you updated your phones software?  
5. Are your phone settings set to Australia? 
6. Are you in mobile data or wifi to login? You must be in mobile connecting range when first 
logging in.  
7. Check there is not a “space” after your mobile number or password.  
8.Is there a “+61” Infront of your phone number?  
 
Admin Help:  
1. Check there is not a “space” in their user login before, after or during the mobile number.  
2. Ensure there is a “+61” at the beginning of their number in the portal (this is an AWS 
requirement) and the “0” is removed after the “61.  
3. Manually change their password to something over 8 digits that is simple for them to enter.   
4. Ensure the expiry set has not passed.  
5. Are they in Wi-Fi or mobile data when logging in.  


If there is still an issue please email Support@campconnect.com.au with the following details:

User name:
Mobile number:
Company:
Site:
Issue identified:
Result attempting to achieve:
Steps taken:
Phone type: 

    • Related Articles

    • Troubleshooting: App

      Common App Questions: Does the app work offline or when out of mobile reception? The app and all data will be accessible offline including the mapping functions however any new information provided while offline will only become available once mobile ...
    • How to log in to the app

      How to log in to the Camp Connect App: To receive access to the app, a site portal user must add the user to the site. The user will receive a text message to their mobile phone with the app store download links and login mobile number and generated ...
    • About the Camp Connect App

      About the Camp Connect App: The Camp Connect app keeps you informed, engaged, prepared and connected to your worksite and provides on-hand access to essential information including: Site Info Live GPS Mapping Village Information Emergency Social & ...
    • How To Opt Out of the App

      How to opt out of the app: 1. Log in to the app using your mobile number and password 2. Once logged in, click the side three lines 3. Go to feedback 4. Submit feedback to opt out detailing your full name, department, and mobile number. This will ...
    • How to download the Camp Connect app

      The Camp Connect app is available for download in Australia for Apple and Android mobile devices. Apple: App Store : https://apps.apple.com/au/app/camp-connect/id1538576932 Compatibility: iPhone - iOS 8.0 or later. iPod touch - iOS 8.0 or later. Mac ...