Syngency FAQs for Bubblegum Casting

SYNGENCY FAQ'S


FREQUENTLY ASKED QUESTIONS ABOUT SYNGENCY

WHAT IS SYNGENCY?


At Bubblegum we use the Syngency platform to manage our talent and incorporating this tool into our workflow has helped us to streamline our processes. In other words, it has helped to make us superfast at our jobs which is good news for you.




WHAT DO YOU NEED FROM ME?

We ask that all of our talent use the Syngency website to update all of their details. This has to be done on the desktop and not the app, as this has limited functionality. 

We need up-to-date measurements, bank details and tax file numbers all uploaded. You can also upload your own photos throughout the year. 

Also upload any skills or hobbies that your child has; dancing, singing, sports, languages etc. Sometimes we get really specific briefs through e.g. Level 4 Cheerleaders required, or, boy with strong swimming skills. If we don’t know what you’re capable of, we can’t put you forward!




WHY CAN'T I SEE MY CHILD'S PICTURES ON SYNGENCY? 

Parents only need access to the platform to update their children’s details, so don’t be alarmed that you don’t have the privileged access in terms of what you can see. All of the photos are still there for clients who have a different interface.




WHAT IF I HAVE MORE THAN ONE CHILD AT YOUR AGENCY? 

For parents of multiple children within the agency, you will need to provide an alternate email address to set up each child’s account. 

This is only to activate their account and for you to use as a log-in when updating their profiles. You will still receive all correspondence and  notifications to the primary email address of your choice. 




HOW ELSE CAN SYNGENCY MAKE MY LIFE (AND BUBBLEGUM'S TEAM'S) LIFE EASIER?

You can also use Syngency to block out periods of time in which your are unavailable e.g. a holiday or if your child is ill. To do so, click on a day in the calendar to bookout just that day, or click and drag across several days if needed.


WHAT HAPPENS IF I DON'T UPLOAD MY CHILD'S MEASUREMENTS? 

If we don’t have your child’s up-to-date measurements, it will affect your child’s chance of booking work. Clients often ask for heights and clothes sizes and it is not our job to chase you for that information.

Especially with babies that are growing rapidly, it's very important to know their sizing and any new skills e.g. if they learn to crawl / walk. 




WHAT IS THE ACCOUNT NAME?


Bubblegum



WHAT IS THE DESKTOP LINK?

https://bubblegum.syngency.com/admin



WHY CAN'T I LOG ON?

If you follow your log-in link and are having problems try the following:


Log on using an alternative browser


Make sure you are using desktop and not the app


Reset your password


If you are still having problems, let us know and we can RESET your account.



ADDITIONAL REFERENCES:

How to download, login, and use Syngency's mobile app:

http://support.syngency.com/for-talent/introducing-syngency-mobile 


How to view upcoming schedules, update your contacts, measurements, and profile, as well as uploading new images and video to Syngency


http://support.syngency.com/for-talent/introducing-the-syngency-talent-portal



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